Refund policy

We have a 14-day return policy for any damaged or incorrect product that you receive. 

If for any reason you received a damaged or incorrect product you may return it within 14 days after arrival for a full refund. Please note all shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable).

To start a return, you can contact us at returns@authenticallybroken.shop. Please note that returns will need to be sent to the following address: 

13100 U.S. Hwy 287 Suite 134 PMB# 144 Haslet, TX. 76052

You can always contact us for any return question at returns@authenticallybroken.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.