Shipping policy
When Can I Expect My Order to Be Delivered?
We do our best to ship all orders within 1-2 business days of the order being placed, but please note that during busy periods, additional fulfillment time may be required.
For standard deliveries within Canada and the US, it typically takes 3-8 business days for delivery from the shipment date, but it can sometimes take up to 11 business days. For express deliveries, you can expect delivery within 1-4 business days of the shipment date.
Please note that any international orders outside of Canada and the US can sometimes take up to 3 weeks for delivery.
If you have specific questions about your order, please email info@authenticallybroken.shop, and our team will be happy to help!
Why Isn't My Tracking Number Working?
Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed after your order shipped and you still do not see any tracking updates, please email info@authenticallybroken.com and our team would be happy to look into it for you!
Can I Change My Shipping Address?
When an order is placed, we begin processing it within 1 to 2 business days to ship it out as fast as possible! Once your order has been shipped, we are unable to edit your shipping address or redirect your order. Please double check your address at checkout prior to placing your order to ensure it will be delivered to the correct location.